Frequently Asked Questions (FAQ)
Find quick answers about our products, orders & shipping, returns, and warranty.
Still need help? Email:[email protected] and we’ll reply within 1–2 business days.or chat on WhatsApp
Payment & Pricing — FAQs
Können Sie eine Bestellung auf eine andere Kreditkarte oder ein anderes PayPal-Konto erstatten?
For security reasons, refunds can only be sent back to the original payment method used at checkout. We’re unable to redirect a refund to another card or PayPal account.
Bieten Sie Großhandelspreise an?
Yes. We work with retailers and distributors. Please email [email protected] with your store name, country, and estimated monthly volume. Our team will reply within 1–2 business days.
Werden meine Informationen vertraulich behandelt?
Yes. We only use your information to process your order and support your purchase. We follow applicable privacy laws, including GDPR (EU/UK) and U.S. state laws such as CCPA/CPRA (California). Payments are handled by PCI DSS–compliant providers over HTTPS, and we do not store your full card details.
For details or to exercise your rights (access, delete, correct, or opt out of sale/share or targeted advertising where applicable), please see our Privacy Policy and Your Privacy Choices (Do Not Sell or Share My Personal Information).
We do not sell customers’personal information.
You can manage cookies and marketing preferences any time in Your Privacy Choices or by contacting [email protected]
Welche Zahlungsarten akzeptieren Sie?
We accept major credit/debit cards and PayPal. In some regions, Google Pay or Apple Pay may also be available at checkout. All payments are processed securely.
Do you offer installment/payment plans?
We don’t provide in-house installments. Depending on your region, PayPal or your card provider may offer installment options—select them at checkout if shown.
Is your checkout secure?
Yes. All payments run over HTTPS (TLS) and are processed by PCI DSS–compliant payment providers using tokenization and 3D Secure (where available). We never store your full card number, CVC/CVV, or PIN on our servers. When available, paying with PayPal, Apple Pay, or Google Pay also keeps your card number hidden from the merchant.
How long does a refund take after I cancel/return an order?
Once we receive and approve your return, we’ll issue the refund within 1–3 business days to the original payment method. Your bank or PayPal may take an additional 3–10 business days to post the funds to your account.
Do you offer price adjustments if an item goes on sale after I purchase?
We don’t offer price adjustments for orders placed before a promotion starts. The best way to save is to subscribe to our newsletter for upcoming offers.
Shipping & Delivery — FAQs
Wie lange dauert es, meine Bestellung zu bearbeiten und zu versenden?
Orders are processed within 1–3 business days (Mon–Fri; excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.
Once dispatched, you’ll receive a tracking email.
Estimated transit times (business days):
EU/UK: 6–10
USA/Canada: 5–10
Other regions: 7–15
Delivery may be affected by customs clearance, remote areas, severe weather, or carrier backlogs
Wie kann ich meine Bestellung verfolgen?
You’ll receive an email with your tracking link once the order ships.
Please allow 24–48 hours for tracking to start updating. For international shipments, updates may pause during customs processing.
If there’s no update for 5 business days, contact [email protected] or contact us on WhatsApp,we’ll help check with the carrier.
Liefern Sie an Postfach-, APO- oder FPO-Adressen?
We can’t ship to PO Boxes or APO/FPO addresses. A physical street address and valid phone number are required.
We also don’t ship to fairs, exhibitions, hotels, campsites, temporary or incomplete addresses, or construction sites.
If you use a freight forwarder, please note we are not responsible for loss or damage after delivery to the forwarder’s address.
Meine Bestellung wurde versandt, aber ich möchte die Lieferadresse ändern.
If your order hasn’t shipped yet, email [email protected] or contact us on WhatsApp right away and we’ll do our best to update it. After dispatch, we’re unable to change the delivery address. You may contact the carrier directly with your tracking number to request a hold or redirection (availability varies by carrier and isn’t guaranteed).
Was ist, wenn ich die Lieferung verpasst habe?
If no one is available, the courier usually leaves a delivery notice or attempts redelivery. Follow the notice to reschedule or pick up at a local facility.
If the parcel is returned to sender due to missed delivery, incorrect address, or failure to collect, we can reship the order once we receive it back. Reshipping costs may apply.
Was ist, wenn sich meine Lieferung verzögert?
Our partner couriers aim to deliver within the estimated timeframes, but delays can occur. Common causes include customs inspections, incorrect or incomplete address, severe weather, remote areas, or carrier backlogs/peak seasons.
What you can do
• Check your tracking link and any notices from the carrier.
• If there’s no scan update for 5 business days, or your parcel is past the estimated window by 3 business days, contact [email protected] or reach us on WhatsApp — we’ll help follow up with the carrier.
Was passiert, wenn meine Sendung auf dem Transportweg verloren geht?
All shipments are covered against loss in transit. If tracking shows no movement for 10+ business days or the carrier confirms loss/theft, we will arrange a replacement or refund to your original payment method.Please report suspected loss to [email protected] or on WhatsApp within 7 days of noticing the issue so we can open a trace promptly.
Muss ich für meine Sendung Mehrwertsteuer oder Steuern zahlen?
No. We ship all orders on a Delivered Duty Paid (DDP) basis. Import VAT, duties and standard customs-clearance fees are included in the price you pay at checkout. The courier will not collect any additional taxes at delivery.
Notes
Local customs may still request basic info (e.g., ID/NIF/DNI/CPF or a short confirmation) to complete clearance—this is not a fee.
Charges caused by address changes, storage due to missed delivery, redelivery, or remote-area services are carrier service fees and are not taxes; they aren’t covered by DDP.
If you ever receive a “pay on delivery” notice, please do not pay. Contact [email protected] or reach us on WhatsApp and we’ll handle it with the carrier.
Von wo aus liefern Sie?
Orders ship from our Shenzhen warehouse. Processing time is 1–3 business days (Mon–Fri, excluding public holidays).
Estimated transit times (business days):
EU/UK: 6–10
USA/Canada: 5–10
Other regions: 7–15
Delivery times may be affected by customs inspections, remote areas, severe weather, or carrier backlogs. If your order is outside the above windows, contact [email protected] or message us on WhatsApp and we’ll help check with the carrier.
The tracking shows “Delivered” but I didn’t receive the package. What should I do?
First check with household members, neighbors, and your building/concierge, and look for a delivery notice. Then contact the carrier with your tracking number for GPS/door-scan proof. If you still can’t locate it, email [email protected] or message us on WhatsApp within 7 days of the delivery scan and we’ll open a trace with the carrier.
Orders & Order Status
Ich möchte Produkte in großen Mengen bestellen.
We do offer wholesale/bulk orders. Please email [email protected] or contact us on WhatsApp mit:
·Models/quantities needed
·Destination country & delivery deadline
·Any branding/packaging requirements
Our team will reply within 1–2 business days with pricing and lead time.
Wie lange dauert es, meine Bestellung zu bearbeiten und zu versenden?
Orders are processed within 1–3 business days (Mon–Fri; excluding public holidays). Orders placed on weekends/holidays are processed on the next business day.
Once shipped, you’ll receive a tracking email.
Delivery times vary by destination and carrier conditions. Customs inspections, remote areas, severe weather, or carrier backlogs may extend delivery times.
Important: Order and tracking emails can land in Spam/Junk. If you don’t see tracking within 3 business days of ordering, email [email protected]
oder senden Sie uns eine Nachricht an WhatsApp and we’ll resend the details.
Bestellbestätigung per E-Mail nicht erhalten.
A confirmation email is sent automatically within 10–30 minutes after checkout. If you don’t receive it:
1.Check Inbox/Spam/Junk and search for “POPwrist”
2.Make sure the email address entered at checkout is correct
3.If still missing, email [email protected] or contact us on WhatsApp mit:
·Full name
·Email used for the order
·Order number (if available) / items ordered
We’ll respond within 1–2 business days to locate your order and resend the confirmation
Ich habe es mir anders überlegt, aber meine Bestellung ist bereits versandt worden. Was soll ich tun?
I’ve changed my mind, but my order has already shipped. What should I do?
After dispatch, we’re unable to cancel, reroute, or change the order.
You can submit a return request after delivery in line with our Refund & Returns Policy. Please do not send any items back before receiving return instructions.
Contact [email protected] or reach us on WhatsApp and we’ll guide you through the return process.
Can I change the delivery address before my order ships?
If your order hasn’t shipped yet, email :[email protected] or contact us on WhatsApp immediately and we’ll do our best to update it.
Returns & Exchanges
Mit dem Produkt, das ich gerade erhalten habe, stimmt etwas nicht.
There’s something wrong with the product I just received.
We’re sorry for the trouble. Before shipping, all items pass a final quality check, but issues can still occur in transit.
Please email [email protected] or message us on WhatsApp within 7 days of delivery and include:
·Order number and email used at checkout
·A brief description of the issue
·Photos or a short video (up to 50 MB) clearly showing the problem (movement issues: video is best)
Do not return the item until you receive return instructions (RMA). Unauthorised returns may be refused.
We’ll investigate and reply within 1–2 business days with the next steps (replacement, parts, or return/refund per our policy).
Ich habe eine Quarzuhr oder Smartwatch mit einer leeren Batterie erhalten. Was sollte ich tun?
We test watches before dispatch, but battery failures can occasionally happen.
Quartz watches: You may take it to a local jeweler/watchmaker for a battery replacement.
Smartwatches: Please follow the manufacturer’s instructions for battery service, as some models require specific tools or procedures.
Important: Before replacing the battery, contact us first at [email protected] or on WhatsApp with a photo/video and the watch model. We’ll confirm the solution and, if approved, reimburse the reasonable local battery replacement cost upon receipt of your invoice/receipt.
If the watch shows other faults after battery replacement, let us know—further assistance or a replacement may be arranged under our warranty/returns policy.
Ich möchte mein Produkt gegen ein anderes Modell umtauschen.
We don’t offer direct exchanges for different models. If you wish to change the model, please submit a return request after delivery in line with our Refund & Returns Policy and place a new order for the desired item.
If you can’t find your order confirmation, email [email protected] or contact us on WhatsApp mit:
·Full name
·Email used for the order
·Order number (if available) / item ordered
Our Support Team will reply within 1–2 business days
Ich habe eine unvollständige Bestellung erhalten.
We’re sorry for the inconvenience. If any item is missing, please email [email protected] or contact us on WhatsApp mit:
·Order number / email used at checkout
·A clear photo of the package and its contents
We’ll investigate and reply within 1–2 business days with the next steps.
Haben Sie mein zurückgegebenes Produkt erhalten?
Once your return is delivered to our warehouse, it will be inspected and processed. This usually takes 5–7 business days.
We’ll notify you by email once your refund or replacement has been approved. Thank you for your patience during this time.
Ich habe die falsche Bestellung erhalten.
If you receive an incorrect item, please email [email protected] or message us on WhatsApp mit:
·Order number / email used
·Photos of the product received
·Photo of the product tag/model
We’ll respond within 1–2 business days and arrange a replacement or other suitable solution.
Ich habe meine Uhr als Geschenk erhalten. Kann ich sie für eine Rückerstattung oder einen Umtausch zurückgeben?
We do not offer direct exchanges. If the watch was purchased on our website, it can be returned within 30 days of purchase for a full refund, as long as it meets our Refund Policy conditions.
Refunds are always issued back to the original payment method used by the buyer. If your watch was purchased from another retailer, please follow that retailer’s return policy.
Ich möchte meine Bestellung zurückgeben.
You may return your purchase within 30 days of receiving it if you are not satisfied. To qualify, please make sure:
·The product is unused and unworn
·It is in its original, resalable condition with tags and protective films intact
·It is in the original packaging
·For stainless steel straps, any removed links must be reinserted
If these conditions are met, contact [email protected] or reach us on WhatsApp für Rückgabeanweisungen.
Do not ship items back without first contacting us, as unauthorised returns may be refused.
Important Notes
Website purchases only: Only items bought directly from our website can be returned. For third-party retailers, please follow their policies.
Return Shipping Costs: The customer is responsible for return shipping unless the return is due to our error (wrong/defective item).
We’re committed to providing a smooth shopping experience. If you have any questions, please contact us at [email protected] or on WhatsApp.
Warranty & Repairs — FAQs
1-Jahres-Herstellergarantie für Uhren
All watches purchased on our website or from our authorized partners are covered by a 12-month warranty against manufacturing defects from the date of purchase (the “Warranty Period”). A valid order number/proof of purchase is required.
What’s covered
·Manufacturing defects in the movement, hands, dial, or case assembly identified after inspection by our service team.
Exclusions & limitations
The warranty does not cover:
·Damage caused by misuse, impact, drops, improper handling, or accidents.
·Wear-and-tear items: battery, crystal/glass, strap/bracelet, clasp, coatings, and cosmetic scratches.
·Damage due to alterations, unauthorized repairs, or opening the case back.
·Water damage if the watch is not marked water-resistant, or use beyond its rating (e.g., hot shower/sauna, crown not fully pushed/screwed).
·Loss or theft.
DOA/Dead-on-Arrival: If your watch arrives with a critical defect within 7 days of delivery, contact us immediately. After verification, we will replace or refund at no extra cost.
Wie kann ich meine Uhr reparieren lassen?
Email:[email protected] or reach us on WhatsApp and we’ll arrange a mail-in service:
·We’ll issue an RMA and shipping instructions to send your watch to our service team for inspection.
·There is no diagnostic fee. You cover shipping to us.
·After assessment (3–5 business days once received), we’ll provide a no-obligation quote that includes parts, labor, and return shipping.
·If you approve, we proceed with the repair (typical repair time: 5–10 business days, subject to parts availability).
·If you decline, we can return the watch to you at cost.
Please do not send any items before receiving an RMA and instructions; unsolicited parcels may be refused.
Warum kann ich keinen Kostenvoranschlag erhalten, bevor ich meine Uhr einschicke?
Many issues can have multiple causes (for example, a watch running fast or slow might be magnetized or show movement wear). A quick hands-on diagnostic is needed to pinpoint the issue and the parts required. Our service team has the proper tools to perform this assessment and then provide an accurate, no-obligation quote.
Wie lange dauert eine Reparatur normalerweise?
Once your watch arrives at our service team:
Inspection/diagnostic: 3–5 business days
Repair: typically 5–10 business days (depends on parts availability)
Return shipping: transit time not included in the above
We’ll email updates at each step. If parts are on back-order or a case is complex, we’ll let you know the revised ETA.
Questions? Email [email protected] or message us on WhatsApp.
Product Care & Maintenance
Wie kann ich das Uhrwerk meiner Uhr optimal instand halten?
·Avoid shocks/impacts: Drops and heavy hits can affect accuracy and components.
·Keep away from magnets: Avoid speakers, phones with strong magnets, fridge doors, or magnetic clasps—magnetization can make a watch run fast/slow. (If this happens, contact us; we can help with demagnetizing.)
·Seal care: Ensure the crown is fully pushed/screwed in before any water exposure; do not operate the crown/buttons underwater.
·Rinse & dry: After contact with sweat, salt water, or chlorine, rinse with fresh water and dry with a soft cloth.
·Routine checks: Replace the battery when low; for water-resistant models, replace gaskets every 2–3 years for optimal sealing.
·Chemicals & heat: Keep away from solvents, perfumes, and extreme temperatures.
Verkaufen Sie Ersatzgurte?
Yes. Browse strap options on our website. If you need help matching sizes/fitment, email [email protected] or contact us on WhatsApp and we’ll recommend the right strap.
Wie kann ich die Leuchtanzeige meiner Uhr aufladen?
Expose the dial/hands to a bright light source (sunlight or strong indoor light). A few minutes of light will “charge” the lume so it glows in the dark.
Tip: Avoid prolonged high-heat sun exposure (e.g., on a car dashboard).
Wie sollte ich meine Lederarmbänder pflegen?
·Keep dry: Leather is porous—limit contact with water, sweat, detergents, cosmetics.
·After wear: Wipe gently with a dry microfiber cloth.
·Deeper clean (occasional): Dampen a cloth with water + a tiny amount of mild soap; wipe lightly, then dry with a second cloth.
·Condition: Use a leather conditioner sparingly to keep it supple.
·Rotate straps: Give leather time to breathe; avoid storing in sealed plastic when humid.
Wo finde ich die Gebrauchsanweisung für meine Uhr?
Most models include a paper/manual card in the box. You can also find instructions on the product page under Description.
If you can’t locate your manual, email [email protected] or reach us on WhatsApp and we’ll send you the correct guide.
