{"id":57,"date":"2024-06-28T01:32:28","date_gmt":"2024-06-27T17:32:28","guid":{"rendered":"https:\/\/popwrist.com\/?page_id=57"},"modified":"2025-09-30T05:46:07","modified_gmt":"2025-09-29T21:46:07","slug":"return-refund","status":"publish","type":"page","link":"https:\/\/popwrist.com\/fr\/return-refund\/","title":{"rendered":"RETURN REFUND"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"57\" class=\"elementor elementor-57\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41e8836 e-flex e-con-boxed e-con e-parent\" data-id=\"41e8836\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3840c33 elementor-widget elementor-widget-heading\" data-id=\"3840c33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Retours et remboursements<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f658cf1 elementor-widget elementor-widget-text-editor\" data-id=\"f658cf1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"313\" data-end=\"376\">Nous offrons une fen\u00eatre de retour de 30 jours \u00e0 partir de la date de livraison.<\/p><h2 data-start=\"378\" data-end=\"404\">\u00c9ligibilit\u00e9 aux retours<\/h2><p data-start=\"405\" data-end=\"468\">Pour \u00eatre pris en compte, les articles doivent \u00eatre retourn\u00e9s en \u00e9tat de revente :<\/p><ul data-start=\"469\" data-end=\"718\"><li data-start=\"469\" data-end=\"533\"><p data-start=\"471\" data-end=\"533\">Non utilis\u00e9 et non port\u00e9, avec \u00e9tiquettes\/films de protection intacts<\/p><\/li><li data-start=\"534\" data-end=\"595\"><p data-start=\"536\" data-end=\"595\">Dans l'emballage d'origine (bo\u00eete, manuels, accessoires)<\/p><\/li><li data-start=\"596\" data-end=\"718\"><p data-start=\"598\" data-end=\"718\">Pour les bracelets en acier inoxydable, les maillons retir\u00e9s doivent \u00eatre remis en place.<br data-start=\"670\" data-end=\"673\" \/>Un num\u00e9ro de commande\/re\u00e7u valide est requis.<\/p><\/li><\/ul><blockquote data-start=\"720\" data-end=\"897\"><p data-start=\"722\" data-end=\"897\">Veuillez demander une autorisation de retour de marchandise (RMA) avant de renvoyer quoi que ce soit. N'exp\u00e9diez pas d'articles sans autorisation de retour ; les retours non autoris\u00e9s peuvent \u00eatre retard\u00e9s ou refus\u00e9s.<\/p><\/blockquote><p data-start=\"899\" data-end=\"1111\"><strong>Comment commencer ? <\/strong>courriel <strong data-start=\"923\" data-end=\"948\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"925\" data-end=\"946\">customer@popwrist.com<\/a><\/strong> <strong data-start=\"949\" data-end=\"955\">ou<\/strong> contactez-nous sur <a href=\"https:\/\/wa.me\/8613826001110\"><strong>WhatsApp<\/strong><\/a> en indiquant votre num\u00e9ro de commande et le motif du retour. Nous vous r\u00e9pondrons dans un d\u00e9lai de 1 \u00e0 2 jours ouvrables avec des instructions et l'adresse de retour.<\/p><h2 data-start=\"1113\" data-end=\"1134\">Dommages et int\u00e9r\u00eats<\/h2><p data-start=\"1135\" data-end=\"1357\">Veuillez inspecter votre commande \u00e0 la livraison. Si l'article est d\u00e9fectueux, endommag\u00e9 ou incorrect, contactez-nous dans les 7 jours avec des photos\/vid\u00e9os. Apr\u00e8s v\u00e9rification, nous remplacerons\/exp\u00e9dierons l'article ou prendrons en charge le retour de l'article pour remboursement.<\/p><h2 data-start=\"1359\" data-end=\"1384\">Frais de retour<\/h2><ul data-start=\"1385\" data-end=\"1796\"><li data-start=\"1385\" data-end=\"1510\"><p data-start=\"1387\" data-end=\"1510\">Retour pour changement d'avis : Les frais de retour sont \u00e0 la charge du client. Les frais de livraison initiaux ne sont pas remboursables.<\/p><\/li><li data-start=\"1511\" data-end=\"1694\"><p data-start=\"1513\" data-end=\"1694\">Droit statutaire de l'UE\/du Royaume-Uni (dans les 14 jours) : Nous remboursons le prix de l'article + les frais de livraison standard les moins \u00e9lev\u00e9s ; les frais de retour sont \u00e0 la charge du client (sauf erreur de notre part).<\/p><\/li><li data-start=\"1695\" data-end=\"1796\"><p data-start=\"1697\" data-end=\"1796\">Notre erreur (article d\u00e9fectueux ou erron\u00e9) : Nous prenons en charge les frais de port aller-retour ou nous organisons une r\u00e9exp\u00e9dition gratuite.<\/p><\/li><\/ul><h2 data-start=\"1798\" data-end=\"1834\">Exceptions \/ articles non retournables<\/h2><ul data-start=\"1835\" data-end=\"2093\"><li data-start=\"1835\" data-end=\"1958\"><p data-start=\"1837\" data-end=\"1958\">Articles sur mesure ou personnalis\u00e9s (par exemple, gravure), pi\u00e8ces manquantes ou articles retourn\u00e9s usag\u00e9s\/port\u00e9s apr\u00e8s avoir \u00e9t\u00e9 essay\u00e9s.<\/p><\/li><li data-start=\"1959\" data-end=\"2093\"><p data-start=\"1961\" data-end=\"2093\">Tout article retourn\u00e9 sans l'emballage d'origine ou au-del\u00e0 de la fen\u00eatre de retour<br data-start=\"2037\" data-end=\"2040\" \/>En cas de doute, veuillez nous contacter avant d'envoyer un retour.<\/p><\/li><\/ul><h2 data-start=\"2095\" data-end=\"2107\">\u00c9changes<\/h2><p data-start=\"2108\" data-end=\"2252\">Nous n'offrons pas d'\u00e9changes directs. Veuillez retourner le produit pour remboursement et passer une nouvelle commande pour l'article d\u00e9sir\u00e9. (Dans la limite des stocks disponibles).<\/p><h2 data-start=\"2254\" data-end=\"2264\">Remboursements<\/h2><ul data-start=\"2265\" data-end=\"2924\"><li data-start=\"2265\" data-end=\"2437\"><p data-start=\"2267\" data-end=\"2437\">Une fois votre retour re\u00e7u et inspect\u00e9 (g\u00e9n\u00e9ralement sous 3 \u00e0 5 jours ouvrables), nous vous informons de notre approbation et proc\u00e9dons au remboursement sur votre mode de paiement d'origine.<\/p><\/li><li data-start=\"2438\" data-end=\"2523\"><p data-start=\"2440\" data-end=\"2523\">Votre banque\/PayPal peut prendre un d\u00e9lai suppl\u00e9mentaire de 3 \u00e0 10 jours ouvrables pour transf\u00e9rer les fonds.<\/p><\/li><li data-start=\"2524\" data-end=\"2748\"><p data-start=\"2526\" data-end=\"2748\">Si un objet pr\u00e9sente des signes d'utilisation, des dommages ou des pi\u00e8ces manquantes, nous pouvons d\u00e9duire un montant raisonnable au titre de la d\u00e9pr\u00e9ciation, conform\u00e9ment \u00e0 notre politique (UE\/RU : autoris\u00e9 lorsque l'utilisation d\u00e9passe ce qui est n\u00e9cessaire pour v\u00e9rifier l'objet).<\/p><\/li><li data-start=\"2749\" data-end=\"2924\"><p data-start=\"2751\" data-end=\"2924\">Si plus de 15 jours ouvrables se sont \u00e9coul\u00e9s depuis l'approbation du remboursement et que vous n'avez pas re\u00e7u les fonds, veuillez envoyer un courriel \u00e0 l'adresse suivante <strong data-start=\"2868\" data-end=\"2893\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2870\" data-end=\"2891\">customer@popwrist.com<\/a><\/strong> ou envoyez-nous un message sur <a href=\"https:\/\/wa.me\/8613826001110\"><strong>WhatsApp<\/strong><\/a>.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds We offer a 30-day return window from the delivery date. Eligibility for returns To qualify, items must [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/popwrist.com\/fr\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/popwrist.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/popwrist.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/popwrist.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/popwrist.com\/fr\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":14,"href":"https:\/\/popwrist.com\/fr\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":20336,"href":"https:\/\/popwrist.com\/fr\/wp-json\/wp\/v2\/pages\/57\/revisions\/20336"}],"wp:attachment":[{"href":"https:\/\/popwrist.com\/fr\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}